Refund Policy
1. Return and Refund Policy for Digital Products
Due to the digital nature of our products (calligraphy art digital downloads), all sales are final. Once the digital file has been downloaded or the purchase transaction is successfully completed, we cannot accept any returns, refunds, or cancellations due to customer convenience or change of mind. By purchasing our products, you acknowledge and agree to this no-refund policy.
2. Exceptions for Defective or Corrupted Files
For corrupted or defective digital files due to technical errors, replacement files are provided free of charge if notified within 7 days of purchase, though monetary refunds are not issued under any circumstances.
3. Contact for Assistance
If you experience any technical difficulties with your download or find that the file is corrupted, please contact us immediately. To request a replacement file under Section 2, you must provide your order number and a brief description or screenshot of the issue. Please direct your inquiries to our official email address at info@ryoseisui.com or via the “Contact” section (inquiry form) on this website.
4. Changes to This Policy
We reserve the right, at our sole discretion, to modify or replace this Refund Policy at any time. Any changes will take effect immediately upon being posted on this website. By continuing to use our website or making purchases after such changes are published, you agree to be bound by the revised policy.